Terms of Service

Effective date: 14 October 2026

These Terms of Service govern purchases from Lymphoria and the use of the Lymphoria website, online storefront, checkout, and related services.

Lymphoria is operated by ATHENAS ENTERPRISES LTD, company number 16439855, with its business correspondence address at Lytchett House, 13 Wareham Road, Poole, Dorset, United Kingdom.

Contact email: support@belfaireco.shop

By accessing our website or placing an order, you agree to these Terms of Service. If you are a consumer, nothing in these Terms excludes or restricts your mandatory rights under applicable consumer protection law.

1. Seller and Payment Processing

ATHENAS ENTERPRISES LTD, trading as Lymphoria, is the supplier and seller of Lymphoria products.

Payments are handled through the payment providers and financial partners made available at checkout.

The payment provider or merchant-of-record arrangements, where applicable, may be identified during checkout or in your payment confirmation. Your bank or card statement may display a payment descriptor associated with the relevant payment provider.

Lymphoria remains responsible for its obligations concerning product information, order fulfilment, delivery, returns, refunds, and customer support, subject to applicable law.

For questions concerning a transaction, contact support@belfaireco.shop.

2. Products and Product Information

Lymphoria offers physical wellness products, including Lympy® Lymphatic Drainage Drops, and may introduce additional related products in the future.

We aim to provide accurate product descriptions, images, ingredients, quantities, usage instructions, warnings, and other relevant information.

Product packaging, design, and presentation may be updated from time to time, provided that the products supplied remain consistent with the contractual description and applicable legal requirements.

Health and Wellness Information

Lymphoria products are intended to be used in accordance with the instructions and warnings provided on their packaging and product pages.

Where a product is sold as a food supplement, it is not intended to replace a varied and balanced diet or a healthy lifestyle.

Our website's general wellness information is not a substitute for individual advice from a qualified healthcare professional.

Customers should review the ingredients and relevant precautions before use, particularly if they are pregnant, breastfeeding, taking medication, managing a medical condition, or have known allergies.

Do not exceed the recommended usage instructions.

Individual experiences may vary. We do not guarantee specific physiological, cosmetic, or wellness outcomes.

Nothing in these Terms excludes liability for products that are unsafe, defective, misdescribed, or otherwise fail to meet applicable legal requirements.

3. Eligibility and Lawful Use

You must provide accurate contact, billing, payment, and delivery information when placing an order.

You agree not to:

• Use our website or checkout for unlawful or fraudulent purposes.

• Interfere with the operation or security of our systems.

• Attempt unauthorised access to accounts or personal information.

• Use automated systems to disrupt or abuse our services.

• Impersonate another person or submit false information.

• Make fraudulent payment, refund, or delivery claims.

• Use Lymphoria intellectual property without authorisation.

We reserve the right to restrict access or investigate suspected misuse where reasonably necessary and permitted by law.

4. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products.

We may decline or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability.

• Obvious pricing or technical errors.

• Suspected fraud.

• Failed or incomplete payments.

• Incorrect delivery information.

• Legal or regulatory restrictions.

• Inability to fulfil the order.

A binding purchase contract is formed when we accept the order and send an order confirmation or begin fulfilment, whichever occurs first.

An automated acknowledgement that an order was submitted does not necessarily constitute acceptance.

If we cancel an order after receiving payment, we will refund the amount due without undue delay.

5. Prices, Taxes and Charges

Product prices and the total payable amount are displayed before completing checkout.

Prices may vary based on:

• Product selection.

• Quantity purchased.

• Available promotions.

• One-time purchase or subscription selection.

• Applicable delivery costs and taxes.

Any mandatory charges collected by Lymphoria will be disclosed before payment.

Where available, the checkout will display prices in the applicable transaction currency.

We may correct obvious pricing or technical errors, subject to applicable consumer law.

We will not knowingly charge a higher amount than the customer authorised without obtaining agreement.

If an unexpected customs or carrier charge arises that was not disclosed at checkout, please contact us so we can investigate and address our legal obligations.

6. Payments and Payment Security

Payments are processed using the payment methods displayed during checkout, which may include payment cards, digital wallets, and other supported methods.

Payment authorisation, fraud screening, transaction processing, and payment-method availability may be handled by independent payment providers or financial partners.

Lymphoria does not require access to your complete card number to fulfil your order.

Where payments are declined, disputed, reversed, or otherwise not completed, we may suspend or cancel the affected order where permitted by law.

We use reasonable technical and organisational measures to protect transaction-related information, while relying on the applicable payment provider to securely process sensitive payment credentials.

7. Shipping and Delivery

Orders are normally processed within 1–2 business days after successful payment and order acceptance.

Orders placed during weekends or public holidays may begin processing on the next business day.

Processing time is separate from delivery time.

Our standard estimated delivery window is 5–9 days after dispatch, unless a different estimate is shown at checkout or in the order confirmation.

Delivery estimates are not guaranteed delivery dates unless expressly agreed or required by law.

Delivery times may be affected by factors such as carrier operations, customs, weather conditions, public holidays, delivery location, and circumstances outside our reasonable control.

Tracking Information

Tracking details will be provided where available.

Shipment tracking may take some time to activate after dispatch.

Lymphoria may share necessary fulfilment and tracking information with Shopify, payment providers, carriers, warehouses, and other service partners for legitimate order-related purposes.

Address Accuracy

Customers must provide complete and accurate delivery information.

If you identify an address error, contact us promptly. We will attempt to make corrections before dispatch, but changes may not be possible after fulfilment begins.

Reasonable additional costs arising from incorrect customer-provided details may apply where permitted by law.

Delayed Shipments

If your parcel has not arrived within the estimated delivery window, please contact our customer support team.

We will investigate the shipment and provide an appropriate resolution.

Under applicable UK consumer law, customers may have additional rights where delivery is materially delayed, including cancellation and refund rights in relevant circumstances.

Lost Shipments

If a carrier confirms that a shipment is lost, or if there has been no meaningful tracking movement for 15 business days after the estimated delivery window and the parcel cannot reasonably be located, Lymphoria will normally offer:

• A replacement at no additional cost; or

• A refund.

These investigation procedures do not postpone or limit any earlier remedy required under applicable law.

Marked Delivered but Not Received

If tracking indicates successful delivery but you cannot locate the parcel, please check with household members, neighbours, reception staff, safe places, and any available carrier delivery information.

Contact us as soon as reasonably possible, ideally within seven days of the delivery scan.

We will investigate the delivery circumstances.

A parcel being marked as delivered does not automatically remove statutory consumer rights.

8. Returns, Cancellations and Refunds

Lymphoria provides a 30-day commercial satisfaction guarantee beginning on the purchase date, subject to our Return & Refund Policy.

Eligible products may be returned under this guarantee even if opened or reasonably tried, provided the applicable conditions are met.

For voluntary returns under our commercial guarantee, customers are normally responsible for return shipping costs unless otherwise agreed or required by law.

If a product is faulty, damaged, incorrect, materially misdescribed, or otherwise non-conforming, we will provide the remedies required by applicable consumer law.

To initiate a return or refund, contact support@belfaireco.shop.

We aim to initiate approved refunds on the same day they are approved.

After initiation, payment providers and financial institutions may require additional processing time before the credit appears in your account.

Statutory refund deadlines remain unaffected.

For full details, please review our Return & Refund Policy, which forms part of our customer-facing purchase terms.

9. Subscriptions and Recurring Purchases

Lymphoria may offer customers the option to purchase products through either a one-time purchase or a recurring subscription.

Subscriptions may include promotional discounts compared with individual one-time purchases.

Subscription Agreement

By selecting a subscription and completing checkout, you authorise recurring payments for the selected products according to the billing and delivery terms disclosed before placing the order.

Before the subscription is confirmed, we will disclose the relevant:

• Product and quantity.

• Subscription price.

• Applicable subscription discount.

• Billing frequency.

• Delivery frequency.

• Automatic renewal arrangements.

• Cancellation conditions.

Any applicable price changes will be communicated in advance where required by law, and your rights regarding such changes will be respected.

Automatic Renewal

Unless cancelled, a subscription will renew in accordance with the billing interval selected by the customer.

Each renewal may generate a new order and corresponding payment.

Customers are responsible for maintaining accurate delivery and payment information.

Subscription Cancellation

Customers may cancel their subscription at any time without a cancellation penalty.

Cancellation requests can be made by emailing support@belfaireco.shop or through an available online subscription management feature.

We will process requests promptly and confirm when the cancellation takes effect.

Once cancellation takes effect, no further renewal charges will be made.

Where a renewal payment has already been processed before cancellation takes effect, any refund entitlement will be assessed in accordance with our Return & Refund Policy and applicable consumer law.

Subscription Refunds

Each subscription order may qualify independently for our 30-day satisfaction guarantee, calculated from that order's purchase date.

Cancellation of future renewals does not automatically cancel, reverse, or refund previously completed purchases.

Customers retain all applicable statutory rights regarding recurring transactions, cancellations, refunds, and unfair contract terms.

We will comply with any additional mandatory subscription requirements as they become applicable.

10. UK and Other Mandatory Consumer Rights

Customers in the United Kingdom retain their mandatory statutory consumer rights.

These may include rights under:

• The Consumer Rights Act 2015.

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Other applicable UK consumer protection legislation.

For eligible distance purchases, customers generally have a statutory cancellation period of 14 days beginning after receipt of the goods, subject to applicable exceptions.

Certain sealed products that are unsuitable for return due to health protection or hygiene reasons may be excluded from statutory change-of-mind cancellation after being unsealed.

However, Lymphoria's voluntary 30-day satisfaction guarantee expressly permits eligible opened products to be returned under its separate commercial conditions.

Customers may also have remedies for faulty, unsafe, misdescribed, or otherwise non-conforming goods.

Nothing in these Terms excludes or restricts statutory rights or remedies.

Customers outside the United Kingdom retain any mandatory consumer protections applicable to their purchases.

11. Intellectual Property

The Lymphoria name, branding, website content, product images, descriptions, graphics, videos, software, checkout design, and associated materials are owned by or licensed to Lymphoria, ATHENAS ENTERPRISES LTD, or their respective rights holders.

No ownership of intellectual property is transferred to customers by accessing our website or purchasing products.

Our website materials may be used for lawful personal purposes connected with browsing, purchasing, or managing Lymphoria orders.

Unauthorised commercial reproduction or distribution is prohibited unless permitted by law or authorised by the relevant rights holder.

12. Third-Party Services

Our website and commercial operations may rely on third-party providers, including:

• Shopify.

• Payment processors and financial partners.

• Banks and payment networks.

• Hosting and infrastructure providers.

• Analytics services.

• Advertising platforms.

• Address verification services.

• Shipping carriers.

• Warehouses and fulfilment partners.

• Subscription management providers.

Such services may operate according to their own terms, privacy notices, and technical requirements.

The use of third-party providers does not remove obligations that Lymphoria owes to consumers under applicable law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Mandatory consumer rights.

• Defective products where statutory liability applies.

• Other liabilities that cannot legally be restricted.

To the extent permitted by law, Lymphoria is not responsible for indirect commercial losses that were not reasonably foreseeable at the time of contracting.

Consumers remain entitled to all remedies required under applicable law.

No provision in these Terms limits liability for a failure to supply products with the quality, safety, description, or other standards required by law.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in:

• Applicable laws and regulations.

• Our products and business operations.

• Payment arrangements.

• Security requirements.

• Shipping and fulfilment processes.

• Subscription services.

• Third-party service providers.

The version applicable to an individual purchase will normally be the version in effect when the order was accepted, unless applicable law requires otherwise.

Changes to existing subscriptions that materially affect customers will be communicated and handled in accordance with applicable consumer law.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not remove mandatory protections available under the laws applicable to your purchase.

Consumers may have the right to bring proceedings in courts available to them under applicable law.

If a dispute arises, we encourage customers to contact our support team before initiating formal proceedings.

Email: support@belfaireco.shop

We will make reasonable efforts to investigate concerns and reach a fair resolution.

Nothing in this section prevents consumers from exercising legal rights or accessing courts and remedies available under applicable law.

16. Contact Information

Lymphoria

Operated by ATHENAS ENTERPRISES LTD

Company Number: 16439855

Business Correspondence Address:

Lytchett House, 13 Wareham Road
Poole, Dorset
United Kingdom

Customer Support Email:

support@belfaireco.shop

For returns, please contact customer support to obtain the appropriate return instructions and destination.

Our business correspondence address is not necessarily a product return facility.

Consumer Rights Notice

These Terms of Service are intended to operate alongside our Return & Refund Policy and other applicable customer policies.

Nothing in these Terms excludes, limits, or overrides mandatory consumer rights under applicable law.