Return & Refund Policy

Effective date: 14 October 2026

This Return & Refund Policy applies to purchases of Lymphoria physical products, including Lympy® Lymphatic Drainage Drops, from ATHENAS ENTERPRISES LTD, trading as Lymphoria.

At Lymphoria, customer satisfaction is important to us. We offer a 30-day satisfaction guarantee, allowing you to try our products with confidence.

For any return, refund, or subscription-related enquiry, please contact support@belfaireco.shop.

This commercial policy is in addition to your statutory consumer rights and does not restrict any rights that cannot legally be limited.

1. 30-Day Satisfaction Guarantee

Lymphoria offers a 30-day commercial satisfaction guarantee beginning on the date of purchase.

If you are not satisfied with your purchase, you may request a return and refund within 30 days of placing your order.

Our satisfaction guarantee applies to eligible products even if they have been opened or reasonably tried.

To request a refund under this guarantee, you must contact us before the 30-day period expires.

For UK consumers, statutory distance-selling cancellation rights may apply separately. Where applicable, the statutory 14-day cancellation period generally begins when the goods come into your physical possession.

These statutory rights remain unaffected by our commercial satisfaction guarantee.

2. Return Conditions for Opened and Unopened Products

Under our voluntary 30-day satisfaction guarantee, we accept requests for returns of both unopened and opened products.

To qualify, the following conditions apply:

• The refund request must be submitted within 30 days of purchase.

• The product must have been purchased directly from Lymphoria.

• The customer must provide a valid order number or other reasonable proof of purchase.

• Opened products must have been used reasonably and in accordance with the product instructions.

• Any remaining product and original packaging should be retained where reasonably possible.

• Products must not have been deliberately damaged, contaminated, or misused.

Our satisfaction guarantee is intended to allow customers to evaluate their purchase fairly and is not intended to cover products that have been entirely consumed or intentionally misused.

However, we may review exceptional circumstances individually and offer an appropriate resolution.

For hygiene and safety reasons, returned ingestible products cannot be resold.

Under UK consumer law, statutory change-of-mind cancellation rights may not apply to certain sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Our voluntary 30-day satisfaction guarantee is separate from these statutory rules and expressly permits eligible opened products to be returned.

Nothing in this section limits your rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

3. How to Start a Return

To request a return or refund:

1. Email support@belfaireco.shop.

2. Include your order number, full name, and contact details.

3. Briefly explain the reason for your return or refund request.

4. Where relevant, provide photographs showing damage, defects, or an incorrect product.

5. Follow the return instructions provided by our customer support team.

6. If a physical return is required, package the product securely and retain proof of postage.

Please contact Lymphoria before sending a return so we can provide the correct return destination and instructions.

Do not send returns to our business correspondence address unless specifically instructed to do so.

Failure to obtain prior authorisation will not invalidate any statutory cancellation or consumer rights.

4. Return Shipping Costs

Change-of-Mind and Satisfaction Guarantee Returns

For voluntary returns under our 30-day commercial satisfaction guarantee, the customer is responsible for return shipping costs, unless Lymphoria agrees otherwise or applicable law requires otherwise.

Return shipping costs are not automatically deducted from a refund unless a lawful deduction has been clearly communicated and is applicable.

Faulty, Damaged or Incorrect Products

If your product arrives:

• damaged;

• defective;

• incorrect;

• materially different from its description; or

• otherwise not in conformity with the contract,

Lymphoria will cover reasonable return shipping costs where required by applicable consumer law.

In certain circumstances, we may offer a refund or replacement without requiring the original product to be returned.

5. Exchanges and Replacements

Lymphoria does not provide a general free first exchange for change-of-mind requests.

Unless otherwise agreed, an exchange is normally handled by returning the eligible product and placing a new order.

If you receive a faulty, damaged, or incorrect product, please contact us promptly.

We will assess the circumstances and provide the appropriate remedy required by law, which may include a replacement, refund, or another legally appropriate solution.

6. Refund Approval

Once we receive and review your request and, where required, the returned product, we will notify you of the outcome.

For approved refunds, Lymphoria aims to initiate the refund on the same day approval is granted.

Refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed and permitted by law.

We will process all statutory refunds within the applicable legal deadlines, regardless of any internal approval process.

7. Refund Processing Time

After Lymphoria initiates a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Depending on the payment method, the credit may take up to 14 days to appear.

This is an estimated financial processing period, not an extension of Lymphoria's statutory refund obligations.

Where UK statutory cancellation rights apply, refunds will be processed without undue delay and within the applicable statutory deadlines.

If your refund has not appeared after the expected processing period, please contact support@belfaireco.shop.

8. Original Shipping and Additional Charges

For voluntary returns under our commercial 30-day satisfaction guarantee, optional expedited shipping charges are generally non-refundable unless otherwise agreed.

Where a UK statutory distance-selling cancellation right applies, eligible original standard delivery costs will be refunded in accordance with applicable law.

Additional costs arising from a customer's selection of a delivery method more expensive than the least expensive standard delivery option offered by Lymphoria may be excluded from the statutory refund.

For faulty or non-conforming goods, delivery and return costs will be handled in accordance with applicable consumer law.

9. Faulty or Non-Conforming Products

If your product is:

• faulty or defective;

• damaged on arrival;

• incorrectly supplied;

• not as described;

• unsafe; or

• otherwise not in conformity with the contract,

please contact our customer support team promptly.

UK consumers have statutory rights under the Consumer Rights Act 2015, including, where applicable, a short-term right to reject faulty goods within 30 days and other remedies that may remain available afterwards.

These rights are separate from Lymphoria's voluntary satisfaction guarantee.

Nothing in this policy excludes or restricts any statutory rights relating to product quality, safety, fitness for purpose, or conformity with the contract.

10. Subscription Orders and Recurring Payments

Lymphoria offers both one-time purchases and recurring subscription orders.

Customers who select a subscription agree to receive recurring deliveries and corresponding payments according to the subscription terms disclosed before checkout.

Subscription Transparency

Before placing a subscription order, customers will be informed of the applicable:

• Subscription price and any advertised discount.

• Billing frequency.

• Delivery frequency.

• Automatic renewal arrangements.

• Applicable cancellation conditions.

Subscription discounts apply according to the offer presented at checkout and may differ from one-time purchase pricing.

Managing or Cancelling a Subscription

Customers may request to cancel their subscriptions at any time without a cancellation penalty.

To request cancellation, contact support@belfaireco.shop, providing your name, order number, or subscription details.

Where an online subscription management option is available, customers may also use that option.

We will process cancellation requests promptly and confirm when cancellation has taken effect.

Once cancellation takes effect, no further renewal payments will be charged.

If a renewal payment has already been processed or an order has entered fulfilment before cancellation takes effect, that order may be subject to the applicable return and refund conditions, without affecting statutory rights.

Refunds for Subscription Orders

Products purchased through subscriptions are eligible for the same 30-day commercial satisfaction guarantee, with the period calculated separately from the purchase date of each order.

Cancelling a subscription does not automatically refund previously processed orders.

Customers may request refunds for eligible subscription orders in accordance with this policy and applicable consumer law.

Nothing in these subscription terms limits mandatory cancellation, renewal, refund, or other consumer rights.

11. Refused, Undeliverable or Unclaimed Parcels

If a parcel is returned because:

• an incorrect or incomplete delivery address was provided;

• delivery was refused;

• the parcel was not collected; or

• a required delivery step was not completed,

Lymphoria may deduct reasonable, documented, and non-recoverable delivery or return costs from a voluntary commercial refund where permitted by law.

We will not make deductions that conflict with mandatory statutory consumer rights.

If a parcel is lost or delivery fails for reasons attributable to Lymphoria or its delivery partners, we will provide the remedy required by applicable law.

12. Lost or Damaged Return Shipments

For customer-paid voluntary returns, we recommend using a trackable shipping service and retaining proof of postage.

Responsibility for lost or damaged return shipments will be determined according to the type of return, the agreed shipping arrangements, and applicable law.

Where Lymphoria arranges the return or is legally responsible for return shipping, we will meet our obligations accordingly.

Nothing in this section limits statutory refund rights where the customer has provided legally sufficient evidence of returning the goods.

13. Abuse and Fraud Prevention

Lymphoria reserves the right to reasonably investigate refund or return requests where there are credible indications of:

• fraudulent claims;

• deliberate product damage;

• fabricated or manipulated evidence;

• repeated misuse of the satisfaction guarantee;

• intentional exploitation of promotional or subscription offers; or

• other unlawful or abusive activity.

Any investigation will be conducted fairly and reasonably.

We may refuse claims under our voluntary commercial guarantee where there is substantiated abuse, provided that doing so does not restrict mandatory statutory consumer rights.

14. Contact Information

For questions regarding returns, refunds, exchanges, or subscription cancellations, please contact:

Lymphoria

Operated by ATHENAS ENTERPRISES LTD

Company Number: 16439855

Business Correspondence Address:

Lytchett House, 13 Wareham Road
Poole, Dorset
United Kingdom

Customer Support Email:

support@belfaireco.shop

Please note that our business correspondence address is not necessarily a return processing facility. Contact customer support for the appropriate return destination before sending any items.

Your Statutory Rights

This policy is intended to provide additional customer protection and does not replace, exclude, or restrict your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.