Shipping Policy

Effective date: 14 October 2026

This Shipping Policy explains how ATHENAS ENTERPRISES LTD, trading as Lymphoria, processes, dispatches, tracks, and delivers physical orders, including Lympy® Lymphatic Drainage Drops and other products offered through our store.

This policy applies to both one-time purchases and recurring subscription orders and should be read alongside our Terms of Service and Return & Refund Policy.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment and order acceptance.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from delivery time.

During unusually busy periods, product launches, holidays, or circumstances outside our reasonable control, processing may take longer.

Where a material delay occurs, we will make reasonable efforts to inform affected customers and provide updated delivery information.

2. Estimated Delivery Time

Our standard estimated delivery window is 5–9 days after dispatch, unless a different estimate is displayed at checkout or in the order confirmation.

Delivery times are estimates rather than guarantees unless expressly agreed or required by applicable law.

Delivery may be affected by factors including:

• Destination and geographic location.

• Carrier operations and transportation networks.

• Customs procedures.

• Weather conditions.

• Public holidays.

• Peak shopping periods.

• Local delivery disruptions.

• Inaccurate or incomplete delivery addresses.

• Circumstances outside our reasonable control.

We aim to deliver orders within the communicated timeframe.

Under applicable UK consumer law, consumers retain their rights concerning delivery deadlines, including the general requirement to deliver within 30 days where no other period has been agreed.

3. Shipping Costs, Taxes and Duties

The total displayed at checkout is intended to be all-inclusive for the order, including applicable shipping charges and taxes collected by Lymphoria.

Any shipping charges, taxes, duties, or additional fees payable to Lymphoria will be displayed or included before the customer completes payment.

Where products are shipped internationally, customs duties or import-related charges may apply depending on the destination, shipment value, and applicable regulations.

Where such charges are not included in the checkout total, we will disclose that information before purchase where required by law.

If a carrier or customs authority unexpectedly requests an additional charge that was not disclosed during checkout, please contact support@belfaireco.shop before making payment so we can investigate.

4. Tracking Information

Tracking information will be provided where available.

After dispatch, tracking details may take some time to become active in the carrier's system.

Lymphoria may share necessary shipment and tracking information with service providers involved in order fulfilment, including:

• Shopify.

• Payment providers.

• Shipping carriers.

• Warehouses.

• Fulfilment partners.

• Other providers reasonably required for order fulfilment, payment reconciliation, fraud prevention, customer support, or legal compliance.

Customer information will be processed in accordance with our Privacy Policy and applicable data protection legislation.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please review your shipping address carefully before completing an order.

If you notice an address error, contact us as soon as possible at:

support@belfaireco.shop

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after fulfilment has started.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, reasonable additional shipping or return costs may apply where permitted by law.

These provisions do not restrict mandatory consumer rights.

6. Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact Lymphoria.

We will review available tracking information and, where appropriate, contact the carrier or initiate a delivery investigation.

A delayed tracking update does not automatically mean a shipment has been lost.

Where an order is materially delayed, we will provide the remedies required under applicable consumer law.

Under the UK Consumer Rights Act 2015, consumers may have the right to cancel an order and obtain a refund where delivery requirements are not met, subject to the circumstances and applicable statutory procedures.

Our internal delivery investigations do not suspend or restrict these rights.

7. Lost Shipments

A shipment may be considered lost for the purposes of our standard investigation procedure where:

• The carrier confirms that the parcel has been lost; or

• There has been no meaningful tracking movement for 15 business days after the end of the estimated delivery window, and the parcel cannot reasonably be located.

Where a shipment is confirmed or reasonably determined to be lost, Lymphoria will normally offer:

• A replacement at no additional cost; or

• A refund.

We may request confirmation of the delivery information and reasonable cooperation with carrier investigations.

Where Lymphoria remains legally responsible for delivery, customers will not be required to resolve the loss directly with the carrier before exercising their applicable statutory rights.

The investigation period described above does not postpone or limit remedies available earlier under applicable consumer law.

8. Marked Delivered but Not Received

If tracking indicates that a parcel has been delivered but you cannot locate it, please check:

• Other household members.

• Reception or front-desk areas.

• Mailrooms.

• Designated safe places.

• Neighbours.

• Building staff.

• Available carrier delivery photographs or notices.

If you still cannot locate your parcel, contact support@belfaireco.shop as soon as reasonably possible, ideally within 7 days of the delivery scan.

We will review the available delivery information and investigate with the carrier where appropriate.

A carrier marking a parcel as delivered does not automatically remove any mandatory consumer rights.

Any replacement or refund decision will take into account available evidence, the circumstances of delivery, and applicable consumer law.

9. Damaged Shipments

If your parcel or product arrives visibly damaged, please:

1. Photograph the external packaging where possible.

2. Photograph the affected product.

3. Retain the packaging and remaining product where reasonably safe and practical.

4. Contact support@belfaireco.shop promptly.

As Lymphoria supplies ingestible wellness products, please do not consume products where the bottle, seal, or packaging appears damaged, tampered with, or otherwise unsafe.

Where an item arrives damaged, defective, or unsafe, we will provide an appropriate remedy under our Return & Refund Policy and applicable consumer law.

10. Incorrect Items

If you receive a product different from the one ordered, please contact us promptly.

Where an incorrect product was supplied by Lymphoria or its fulfilment partners, we will arrange an appropriate remedy, which may include:

• Supplying the correct product.

• Replacing the incorrect item.

• Accepting a return.

• Providing a refund.

Reasonable return shipping costs for incorrectly supplied products will be covered where required by law.

11. Refused, Unclaimed or Returned-to-Sender Parcels

If a parcel is returned because:

• Delivery was refused.

• The parcel was not collected.

• The customer did not complete a required delivery step.

• The address was incorrect or incomplete.

• The parcel was otherwise returned for reasons attributable to the recipient.

We may deduct reasonable, documented, and non-recoverable delivery or return costs from a voluntary commercial refund where permitted by law.

These deductions will not apply where they would conflict with mandatory consumer rights or where Lymphoria or its delivery partners were responsible for the delivery failure.

12. Customs and International Delivery

Lymphoria primarily serves customers in the United Kingdom and may offer delivery to other supported destinations.

International shipments may be subject to customs inspections, import restrictions, duties, or additional border procedures.

Where applicable taxes or import duties are collected through checkout, they will be included in the total displayed before payment.

If additional charges may be payable directly to a carrier or customs authority, this will be communicated before purchase where required by law.

Customers should contact us if unexpected customs charges arise.

We will investigate the circumstances and meet our applicable legal and contractual obligations.

13. Subscription Orders and Recurring Deliveries

Lymphoria may offer recurring deliveries through its subscription purchasing options.

Subscription Shipping Schedule

Subscription orders are dispatched according to the selected subscription frequency and the applicable order-processing arrangements.

Each subscription order is subject to the delivery estimates communicated at checkout or in the relevant order confirmation.

Changes to Subscription Deliveries

Customers may request changes to their subscription, including cancellation or updates to delivery information.

Requests should be submitted through the available subscription management feature or by emailing support@belfaireco.shop.

Changes requested after an order has entered processing or dispatch may not be applied to that shipment.

Subscription Cancellation

Customers may cancel future subscription renewals at any time without a cancellation penalty.

Once cancellation takes effect, no further renewal orders or associated renewal charges will be generated.

Cancellation does not automatically reverse shipments already dispatched or payments already processed.

Such orders remain subject to our Return & Refund Policy and applicable consumer law.

Delayed Subscription Deliveries

If a subscription shipment is delayed, lost, damaged, or incorrectly supplied, customers retain the same applicable delivery and consumer rights as customers making one-time purchases.

14. Risk During Delivery

For consumer purchases, responsibility for the goods remains with Lymphoria until they come into the physical possession of the customer or a person identified by the customer to receive them, in accordance with applicable law.

Where a customer independently commissions a carrier not offered by Lymphoria, responsibility may transfer differently where permitted by law.

Shipping arrangements do not exclude or restrict statutory protections available under the Consumer Rights Act 2015.

15. Delivery Restrictions

We may be unable to deliver to certain addresses, territories, countries, parcel-forwarding services, or locations where fulfilment is commercially or legally impractical.

Delivery restrictions may also apply to specific wellness products due to applicable import, labelling, or product regulations.

If we cannot fulfil an accepted order to the destination provided, we will notify the customer and arrange an appropriate refund where required.

16. Contact Information

For questions regarding shipping, order tracking, delays, damaged parcels, subscription deliveries, or other fulfilment concerns, please contact:

Lymphoria

Operated by ATHENAS ENTERPRISES LTD

Company Number: 16439855

Business Correspondence Address:

Lytchett House, 13 Wareham Road
Poole, Dorset
United Kingdom

Customer Support Email:

support@belfaireco.shop

Our business correspondence address is not necessarily a return processing facility.

For product returns, please contact our customer support team for the appropriate return destination and instructions.

Consumer Rights Notice

This Shipping Policy supplements our Terms of Service and Return & Refund Policy.

Nothing in this policy excludes, limits, or overrides mandatory consumer rights under applicable United Kingdom consumer protection legislation.